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Inter Parts » Inter Parts » General terms of cooperation

General terms of cooperation

 

New Clients

Any new client interested in shopping at Inter Parts should contact the sales representative responsible for sales in their area.

ORDERS

Orders can be placed:

  • via the online terminal at www.ipterminal.pl
  • by phone
  • electronically (email)
  • through a sales representative (special orders)
  • by fax (in exceptional cases, after notifying the Sales Department)

TERMINAL

This is a form of placing orders that allows easy and quick access to our sales system. The terminal is intended for clients registered in the INTER PARTS database and having a permanent internet connection. Installing the terminal provides you with the following benefits:

  • checking current stock levels
  • automatic blocking of specific goods
  • verification of pending orders
  • review of payments
  • the ability to print invoices
  • the ability to declare the shipping method

MINIMUM ORDER VALUE

From June 1, 2021, if the total value of orders intended for execution does not exceed 150 PLN net, the order will not be executed. A minimum order value of 150 PLN net is required for an order to be executed on the day it is placed. If the minimum order value is not reached, the goods will remain on reservation until its validity expires or the order value exceeds the minimum (150 PLN net).

All your orders will be delivered free of charge by Inter Parts only if the order value exceeds 250 PLN net or the average purchase level over the last three months is no less than 10,000 PLN net per month. Orders with a value lower than 250 PLN net will be delivered by Inter Parts transport with an additional transport fee of 15 PLN net.

From May 1, 2016, Inter Parts will cover the delivery costs for goods delivered via courier companies only if the order value exceeds 500 PLN net. The delivery cost of orders with a value lower than 500 PLN net will be borne by the buyer and is in accordance with the current price list of the courier company providing the logistic service for Inter Parts.

PRICES

The prices listed in the price list are subject to change at any time. Detailed prices for companies that regularly cooperate with us are determined individually by our sales representatives.

DELIVERY TERMS

INTER PARTS commits to fulfilling orders as quickly as possible. Thanks to the development of a delivery route network, the maximum estimated order fulfillment time is 24 hours for typical orders. All atypical orders are fulfilled on an extended timeline by mutual agreement. INTER PARTS reserves the right to extend the order fulfillment time in case of reasons beyond their control. The extension of the delivery time does not entitle the customer to any compensation for losses incurred due to this extension.

TRANSPORT

Unless otherwise agreed, INTER PARTS organizes the transport, and the buyer agrees to delivery via the courier company with which INTER PARTS has an agreement.

DISCREPANCIES IN GOODS RECEIVED

The terminal allows for reporting discrepancies in deliveries, and such reports are sent electronically.

INSTRUCTION FOR REPORTING DELIVERY DISCREPANCIES

  1. After logging into the terminal, select the DOCUMENTS tab, then INVOICES.
  2. Find the invoice with the discrepancy. On the highlighted invoice, press the right arrow.
  3. From the displayed screen, select the DISCREPANCY REPORT option and confirm with ENTER.
  4. From the displayed invoice, find the item with the discrepancy. After pressing ENTER, proceed to edit.
  5. From the screen, select either MISSING QUANTITY or DAMAGED QUANTITY. Press ENTER to edit and enter the missing or damaged quantity. Confirm with ENTER.
  6. After identifying the discrepancies, you can propose a solution by selecting the DECISION option. Edit the field in the same way as in step 5, select SAVE, and confirm with ENTER.
  7. After describing all items with discrepancies according to steps 5 and 6, press F4 to send the information to the INTER PARTS headquarters for verification of the delivery.
  8. In the displayed window, select SEND and confirm with ENTER. The information has been sent.
  9. If you received different goods than ordered, report the missing goods according to the invoice and before sending the message, select the MESSAGE CONTENT option. After pressing ENTER, proceed to edit and add the received goods at the end of the message. To return to the previous screen, press ESCAPE and confirm the changes. Continue according to step 7.

PAYMENTS

Payments are determined individually with the client through our sales representatives.

VAT REGULATIONS

We inform you that due to the change in VAT regulations regarding the settlement of corrective invoices from January 1, 2021, INTER PARTS applies the new applicable VAT Act regulations in this regard. Corrective invoices issued to you by INTER PARTS are confirmations of acknowledged returns, quality or quantity complaints, and discrepancies in the delivery of goods, which are carried out by you under the terms specified in the above general cooperation conditions. Therefore, we recognize that the issued corrective invoice meets all conditions entitling to include the correction on the date of its issuance for both transaction parties.

OWNERSHIP RIGHTS

In cases of deferred payment terms, until full payment for the goods is made, the goods remain the property of INTER PARTS, even if they have been combined or processed alone or together with other goods belonging to the client.

RETURNS AND COMPLAINTS

To streamline and better verify returned goods, INTER PARTS requests that from May 1, 2016, each package prepared for pickup by an Inter Parts driver has a completed label (template in the letter). Goods returned in packages should be protected from damage, and the return/complaint label should be attached to the carton in such a way that it cannot be accidentally removed during transport.

Entering returns in the terminal will streamline the verification of packages returned to Inter Parts. Returns in the terminal should be created so that goods in one carton are marked with one package number. Bulk goods such as mufflers, brake discs, cores, and complaints should be sent as separate packages, and each package should have a separate return/complaint number. For this purpose, we have provided the option to print a label in the Inter Parts terminal, which contains the necessary data regarding returns and complaints, and such a label should be attached to the returned package.

Printing the label is only possible when generating the return/complaint number. Below we present the procedure for creating a return/complaint:

  • For clients with a printer installed and configured with the Inter Parts terminal, the print will be executed directly from the terminal to the printer. If the printer is not installed, another option is available, and you should proceed as follows:
    • In the terminal, in the SETTINGS → PRINTER option, change to PDF. After changing the settings, the label in PDF will be sent to the specified email address. The label should be printed and attached to the package.

Entering a return in the order terminal:

  1. Select the DOCUMENTS option.
  2. Press END to create a new return.
  3. Select the warehouse from which the goods were purchased and confirm with ENTER.
  4. Select the goods you want to return.
  5. Enter the quantity of returned goods.
  6. Confirm with ENTER.
  7. Depending on the goods in the package, use the LEFT ARROW key to highlight the items for which a return number will be generated.
  8. After pressing the RIGHT ARROW key, a menu will appear, select the GENERATE RETURN NUMBER option.
  9. After generating the number, a prompt will appear asking if you want to print, select YES.
  10. Depending on the settings, the label will be printed on the printer or a window will appear with the email address to print the label in PDF.

Clients who cannot enter returns in the terminal should fill in the return/complaint label available on the website www.interparts.pl, in the return number field, enter "no return number." Attach a list of returned goods according to the attached template to the package.

Dear Clients, if the prepared packages do not have a label, Inter Parts drivers will not have the right to collect such returned goods.

Due to the procedure for returning cores, involving each time sending to the manufacturer, returned cores should be sent in original packaging. If the core is sent in non-original packaging, it will be returned with a refusal decision.

We also inform you that only full-value products in original packaging and without signs of assembly or damage are eligible for return.

Products that:

  • show signs of assembly,
  • are electrical or electronic products,
  • are incomplete, including products sold in sets (e.g., brake discs),
  • have damaged packaging,
  • are fluids, oils, car cosmetics,
  • have a unit value of less than 10 PLN net,
  • are not in the regular offer of IP, goods ordered at the client's request, are not eligible for return.

Inter Parts commits to accepting returns of products within 14 days of purchase. After this period, Inter Parts will refuse to accept the return. For the return of R134 refrigerant cylinders, the period is extended to 3 months from the date of purchase.

Please also direct all questions and reports electronically to the email addresses below.

Goods Returns from Clients:

Complaints:

Delivery Discrepancies:

 

We look forward to fruitful cooperation.

Best regards, Sales Department INTER PARTS

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